Customer Success Specialist - Work from home

Job Description:

Kry Livi is seeking a part-time Customer Success Specialist to join our team on a work-from-home basis in Sollentuna, Stockholms Län, SE. As an Associate level Customer Success Specialist, you will be responsible for ensuring our customers have a positive experience with our products and services while also assisting with any issues they may encounter.

Responsibilities: - Proactively reach out to customers to ensure their needs are being met and to address any concerns they may have - Serve as the main point of contact for customer inquiries, providing timely and accurate responses - Assist customers with navigating our products and services, providing demonstrations and troubleshooting support as needed - Collaborate with other team members to identify and implement solutions to improve the overall customer experience - Monitor customer feedback and satisfaction levels, identifying trends and areas for improvement - Participate in team meetings and training sessions to stay up-to-date on product updates and best practices - Maintain accurate records of customer interactions and feedback in our CRM system

Requirements: - 4 years of experience in a customer-facing role, preferably in a tech or healthcare industry - Hardworking and reliable with a strong commitment to customer satisfaction - Excellent communication and interpersonal skills - Strong analytical skills to identify trends and patterns in customer feedback - Ability to work effectively in a virtual team environment, demonstrating strong teamwork skills - Proficient in using CRM systems and other customer support tools - Must have a quiet home office space with high-speed internet access

Benefits: - Joining Bonus - Travel & spending expenses covered - Employee discounts on company products and services

Working Environment: At Kry Livi, we are committed to environmental responsibility and sustainable practices. We strive to create a work culture that promotes work-life balance and employee well-being.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement: Kry Livi is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, gender, religion, sexual orientation, or any other protected class. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.