Customer Support Assistant - Work from home

As a Customer Support Assistant at Scania, you will play a crucial role in providing top-notch customer service to our clients from the comfort of your own home. In this part-time, entry-level position, your main responsibility will be to assist customers with any inquiries, concerns, or issues they may have regarding our products and services.

Responsibilities: - Respond to incoming customer inquiries via phone, email, or chat in a timely and professional manner - Resolve customer complaints and issues with empathy and efficiency - Process orders, returns, and exchanges accurately - Keep detailed records of customer interactions and transactions - Collaborate with other team members to ensure customer satisfaction - Provide product recommendations and information to customers - Stay up-to-date on company policies and procedures

Requirements: - Excellent communication skills and a friendly demeanor - Ability to work independently and prioritize tasks - Strong problem-solving skills and attention to detail - Proficiency in using basic computer programs and software - Availability to work flexible hours, including weekends and evenings - High school diploma or equivalent

Personality traits: - Dedication to providing exceptional customer service - Resilience in handling challenging situations

Soft skills: - Strategic planning to anticipate and address customer needs - Cooperation with team members to achieve common goals

Benefits: - Comprehensive training and professional development opportunities - Joining bonus for new hires - Travel opportunities for top performers

Working environment: - At Scania, we value work-life balance and prioritize employee well-being. You will have the flexibility to work from home while still being supported by a team-oriented work culture.

Equal opportunity statement: Scania is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate based on race, gender, age, religion, sexual orientation, or disability status.

Deadline to apply: May 18, 2024

Don't miss the opportunity to join our team and make a positive impact on our customers' experience with Scania! Apply now to be considered for this exciting work-from-home position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.