Customer Support Associate

Job Description:

Tetra Pak is seeking a motivated and independent Customer Support Associate to join our team in Sollentuna, Stockholms Län, SE. As an Associate Level position, we are looking for individuals with at least 3 years of experience in customer support who possess excellent communication and problem-solving skills.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner. 2. Provide accurate and efficient support to customers regarding product information, orders, returns, and troubleshooting. 3. Collaborate with other departments to resolve customer issues and ensure customer satisfaction. 4. Maintain customer records and documentation accurately in the CRM system. 5. Identify trends in customer feedback and provide recommendations to improve products and services. 6. Assist in training new customer support team members and provide ongoing support and guidance.

Requirements: 1. At least 3 years of experience in customer support or a related field. 2. Strong communication skills and ability to work independently. 3. Emotional intelligence and persuasion skills to effectively engage with customers. 4. Ability to multitask and prioritize tasks in a fast-paced environment. 5. Proficiency in CRM systems and Microsoft Office applications. 6. Bachelor's degree in Business Administration or related field preferred.

Personality Traits: - Independent: Ability to work autonomously and make decisions independently. - Motivated: Driven to provide excellent customer service and exceed customer expectations.

Soft Skills: - Emotional Intelligence: Ability to empathize with customers and understand their needs. - Persuasion: Ability to influence and convince customers in a positive and constructive manner.

Benefits: - Joining Bonus: Attractive joining bonus upon successful completion of probation. - Company Transportation: Transportation provided for commuting to and from work. - Profit Sharing: Opportunity to earn additional income through profit-sharing schemes.

Working Environment: At Tetra Pak, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing exceptional customer support and building long-lasting relationships with our customers.

Deadline to apply: 2024-06-12

Equal Opportunity Statement: Tetra Pak is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.