Customer Support Associate - Work from home

Job Description:

Mentimeter, a leading interactive presentation software company based in Stockholm, is seeking a passionate and dedicated Customer Support Associate to join our team on a part-time basis. This position offers the opportunity to work remotely from the comfort of your own home.

Responsibilities: - Providing exceptional customer support to users via email, chat, and phone - Troubleshooting technical issues and providing solutions in a timely manner - Educating customers on the features and functionalities of our platform - Collaborating with internal teams to improve customer experience - Documenting and tracking customer interactions in our CRM system - Participating in training and professional development opportunities to enhance skills and knowledge

Requirements: - 2 years of experience in a customer support role - Excellent communication skills, both written and verbal - Creative problem-solving abilities - Ability to work independently and as part of a team - Strong attention to detail and organizational skills - Passion for helping customers succeed

Personality Traits: - Passionate about customer service and technology - Dedicated to providing top-notch support to users

Soft Skills: - Creativity in finding solutions to customer issues - Clear and effective communication with customers and colleagues

Benefits: - Medical coverage - Remote work flexibility - Training opportunities for professional development

Working Environment: - Thrive in an environment that embraces and navigates change seamlessly.

Deadline to apply: June 12, 2024

Equal Opportunity Statement: Mentimeter is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.