Customer Support Manager

Job description:

Camfil, a global leader in air filtration solutions, is seeking a part-time Customer Support Manager to join our team in Malmö, Skåne Län, SE. As a mid-to-senior level professional with at least 6 years of experience in customer support and account management, you will be responsible for overseeing the customer support team and ensuring a high level of satisfaction among our clients.

Responsibilities: - Manage and lead a team of customer support representatives, providing training, guidance, and support as needed - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer inquiries and complaints, resolving issues in a timely and efficient manner - Monitor and analyze key performance metrics to identify areas for improvement and implement changes accordingly - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer support to continuously improve processes

Requirements: - Bachelor's degree in business administration or a related field - 6+ years of experience in customer support or account management - Strong leadership and communication skills - Ability to work in a fast-paced environment and prioritize tasks effectively - Hardworking and confident personality traits - Attention to detail and strong planning skills - Experience with CRM software and other customer support tools

Benefits: - Company equipment provided - Parental leave - Paid sick leave

Working environment: At Camfil, we thrive in an environment that embraces and navigates change seamlessly. We are looking for a Customer Support Manager who is adaptable, proactive, and passionate about delivering exceptional customer service.

Deadline to apply: 2024-04-17

Equal opportunity statement: Camfil is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.