Remote Customer Support Manager

Job Description:

Peltarion, a cutting-edge technology company based in Göteborg, Sweden, is seeking a Remote Customer Support Manager to join our dynamic team. As a part-time position with a mid-to-senior level of seniority, the successful candidate will have at least 6 years of experience in a customer support or related role.

Responsibilities: - Manage and lead a team of remote customer support representatives to ensure excellent customer service and satisfaction - Develop and implement strategies to enhance the customer support process and streamline operations - Monitor and analyze customer support metrics to identify trends and areas for improvement - Collaborate with other departments to address customer concerns and resolve issues in a timely and efficient manner - Train and mentor new team members to provide exceptional support to customers - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Experience in a customer support or related role for at least 6 years - Strong leadership and negotiation skills - Passionate and motivated individual who is dedicated to providing top-notch customer service - Excellent communication and interpersonal skills - Proven track record of successfully managing a team - Ability to work remotely and effectively collaborate with a geographically dispersed team - Bachelor's degree in business, management, or a related field (preferred)

Benefits: - Retirement plan - Gym membership - Disability insurance

Working Environment: At Peltarion, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is committed to creating a supportive and collaborative work environment where all employees can thrive and succeed.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Peltarion is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.