Remote Customer Support Manager

Job Description:

Polestar is looking for a skilled Remote Customer Support Manager to join our team in Uppsala, SE. As a part-time position with the possibility for growth, this role is ideal for a mid-to-senior level professional with at least 7 years of experience in customer support management.

Responsibilities: - Manage a team of remote customer support representatives, ensuring high-quality service and customer satisfaction - Develop and implement innovative strategies to improve customer support processes and efficiency - Monitor key performance metrics and analyze data to identify areas for improvement - Provide training and support to team members to enhance their skills and performance - Handle escalated customer issues and complaints in a timely and professional manner - Collaborate with other departments to optimize the overall customer experience - Stay up-to-date on industry trends and best practices in customer support management

Requirements: - Proven experience as a Customer Support Manager or similar role - Strong leadership and communication skills - Resourceful and passionate about delivering exceptional customer service - Ability to think creatively and problem-solve complex issues - Excellent research skills to stay informed on industry trends and best practices - Proficient in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Profit sharing opportunities - Free accommodation during work-related travel - Paid overtime for additional hours worked

Working Environment: At Polestar, we uphold the highest standards of ethical conduct and integrity. We are committed to fostering a diverse and inclusive workplace where every team member is valued and respected.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Polestar is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.