Customer Support Manager

Job Description:

ASSA ABLOY is seeking a confident and hardworking Customer Support Manager to join our team in Stockholm, SE. As a mid-to-senior level professional with at least 7 years of experience in customer support, you will be responsible for overseeing the customer support team, ensuring exceptional service delivery, and driving customer satisfaction.

Responsibilities: - Develop and implement strategies to improve customer support processes and procedures - Manage and mentor a team of customer support representatives - Monitor customer interactions to ensure quality and consistency - Analyze customer feedback and develop action plans for improvement - Collaborate with other departments to address customer issues and enhance the overall customer experience - Utilize data and analytics to identify trends and opportunities for improvement - Prepare and present reports on customer support performance to senior management

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer support management - Strong people management and strategic planning skills - Excellent communication and interpersonal abilities - Ability to thrive in a fast-paced and dynamic environment - Proficiency in CRM software and Microsoft Office Suite

Benefits: - Parental leave - Travel & spending expenses - Training & professional development opportunities

Working Environment: At ASSA ABLOY, we value inclusivity and diversity. We believe in providing equal opportunities for all employees regardless of race, gender, age, or background. Our culture embraces change and responds resiliently to challenges, providing a supportive and collaborative working environment for our team members.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: ASSA ABLOY is an equal opportunity employer and is committed to providing an inclusive and diverse work environment for all employees. We do not discriminate on the basis of race, gender, age, religion, disability, sexual orientation, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.