Customer Support Manager

Job Description:

The Volvo Group is seeking a talented and experienced Customer Support Manager to join our team in Malmö, Skåne Län, SE. This is a part-time position at a mid-to-senior level, requiring a minimum of 7 years of relevant experience in customer support or a related field.

As a Customer Support Manager, you will be responsible for overseeing a team of customer support representatives, ensuring that they provide excellent service to our customers. You will develop and implement customer support strategies to improve customer satisfaction and retention.

Responsibilities: - Manage a team of customer support representatives, providing training and guidance as needed - Develop and implement customer support strategies to improve customer satisfaction and retention - Monitor team performance and identify areas for improvement - Handle escalated customer complaints and issues - Work closely with other departments to ensure a seamless customer experience - Analyze customer feedback and data to identify trends and opportunities for improvement - Develop and maintain relationships with key customers

Requirements: - Bachelor's degree in Business Administration or a related field - 7+ years of experience in customer support or a related field - Excellent communication and leadership skills - Independent and driven personality traits - Strong analytical skills and the ability to persuade others - Ability to work in a fast-paced environment and meet deadlines - Experience in the automotive industry is a plus

Benefits: - Dental insurance - Gym membership - Relocation allowance

Working Environment: At Volvo Group, we cultivate a sense of ownership and responsibility at every level. We value diversity and inclusion, and are committed to creating a supportive and inclusive work environment for all of our employees.

Deadline to Apply: 2024-07-22

Equal Opportunity Statement: The Volvo Group is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected category. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.