Customer Support Manager - Work from home

Job Description: We are seeking a Customer Support Manager to join our team at Scania, a leading automotive company based in Sollentuna, Stockholms Län, SE. This is a part-time, work-from-home position that requires a minimum of 7 years of experience in customer support or a related field. The ideal candidate will have a mid-to-senior level of seniority and possess the following personality traits: adaptable and independent.

Responsibilities: - Manage and oversee a team of customer support representatives - Develop and implement strategies to improve customer satisfaction and retention - Respond to customer inquiries and issues in a timely and professional manner - Analyze customer feedback and data to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Monitor team performance and provide regular feedback and coaching - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Bachelor's degree in a related field or equivalent experience - 7+ years of experience in customer support or a similar role - Strong communication and problem-solving skills - Ability to work independently and adapt to changing priorities - Attention to detail and emotional intelligence - Experience with CRM software and customer support tools - Flexibility to work evenings and weekends as needed

Benefits: - Paid sick leave - Visa sponsorship for eligible candidates - Gym membership - Opportunities for professional development and advancement - Competitive salary and benefits package

Working Environment: At Scania, we embrace a culture that challenges norms and encourages bold thinking. Our team is collaborative, creative, and passionate about delivering exceptional customer service. As a remote team member, you will have the flexibility to work from home while still being a key contributor to our success.

Deadline to Apply: Please submit your application by July 4, 2024.

Equal Opportunity Statement: Scania is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.