Customer Support Officer - Work from home

Instabox is seeking a dedicated and confident Customer Support Officer to join our team in a remote work from home position. As an Entry Level team member, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Resolving customer complaints and issues effectively and efficiently - Providing product information and assistance to customers - Processing orders, returns, and exchanges - Collaborating with other team members to ensure customer satisfaction - Maintaining accurate records of customer interactions - Identifying opportunities to upsell products and services to customers

Requirements: - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to work independently and maintain a positive attitude - Knowledge of customer service principles and practices - Proficiency in Microsoft Office Suite - Experience in customer service or a related field is a plus - Persuasion skills and decision-making abilities are essential

Benefits: - Joining Bonus for new hires - Parental leave for eligible employees - Profit sharing opportunities based on performance

Working Environment: At Instabox, we value innovation and teamwork. As a Customer Support Officer, you will have the opportunity to be part of a dynamic team that is leading the industry through cutting-edge ideas and solutions. We encourage collaboration and creativity in a supportive and inclusive work environment.

Equal Opportunity Statement: Instabox is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 15, 2024

If you are a motivated individual with a passion for customer service, we encourage you to apply for the Customer Support Officer position at Instabox. Join our team and help us deliver exceptional service to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.