Customer Support Representative

As a Customer Support Representative at Shopify in Göteborg, Västra Götalands Län, SE, you will play a crucial role in providing exceptional customer service to our clients. This part-time Associate Level position requires a minimum of 2 years of experience in customer support.

Responsibilities: - Provide timely and accurate responses to customer inquiries via phone, email, and chat - Troubleshoot and resolve customer issues and escalations in a professional manner - Collaborate with cross-functional teams to ensure seamless customer experiences - Document customer interactions and feedback for continuous improvement - Meet or exceed performance metrics related to customer satisfaction and resolution times

Requirements: - Independent and resilient mindset - Strong teamwork and problem-solving skills - Excellent communication and interpersonal abilities - Proficiency in using customer support software and tools - Ability to adapt to a fast-paced and dynamic work environment

Benefits: - Visa sponsorship for eligible candidates - Remote work flexibility - Paid overtime opportunities

Working Environment: At Shopify, we strive to cultivate a sense of ownership and responsibility at every level. We value collaboration, innovation, and employee development.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement: Shopify is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.