Customer Support Representative - Work from home

Job Description:

Thule Group is seeking a Customer Support Representative to join our dynamic team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients while working from the comfort of your own home in Malmö, Skåne Län, SE. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer support or a related field.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Provide product information and assistance to customers - Process orders, returns, and exchanges accurately - Troubleshoot technical issues and escalate complex problems to the appropriate team - Maintain customer records and documentation - Collaborate with other departments to ensure customer satisfaction - Meet or exceed customer service goals and targets

Requirements: - Resilient and independent with a strong work ethic - Excellent problem-solving skills and ability to think on your feet - Exceptional time management and organizational skills - Proficient in Microsoft Office and CRM software - Strong verbal and written communication skills - Ability to work in a fast-paced, remote environment - High school diploma or equivalent required; college degree preferred

Benefits: - Paid Time Off (PTO) - Travel opportunities - Free food

Working Environment: At Thule Group, we believe in creating a high-energy workplace focused on delivering impactful results. Our team members are encouraged to be proactive, innovative, and collaborative in a supportive and inclusive environment.

Deadline to Apply: Please submit your application by June 26, 2024.

Equal Opportunity Statement: Thule Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.