Customer Support Specialist

Job Description:

Zound Industries is seeking a part-time Customer Support Specialist to join our team in Uppsala, SE. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer support. The successful candidate will be motivated, adaptable, possess excellent people management skills, and have a creative mindset.

Responsibilities: - Provide top-notch customer support via phone, email, and chat channels - Assist customers with product inquiries, technical issues, and order processing - Resolve customer complaints in a professional and timely manner - Escalate complex issues to the appropriate departments for resolution - Keep accurate records of customer interactions and transactions - Collaborate with cross-functional teams to improve the overall customer experience - Identify and recommend process improvements to enhance customer service operations

Requirements: - Minimum of 2 years of experience in customer support - Excellent communication and interpersonal skills - Ability to work well under pressure and handle difficult situations with grace - Proficiency in MS Office and CRM software - Strong problem-solving skills and attention to detail - Motivated and adaptable team player with a passion for customer service - People management skills and creativity are highly desirable

Benefits: - Paid sick leave - Free accommodation - Dental insurance

Working Environment: At Zound Industries, we offer a flexible working environment that values creativity and collaboration. Our team is dynamic, fast-paced, and always ready to adapt to change with speed and efficiency.

Equal Opportunity Statement: Zound Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-18

If you meet the requirements and are excited about the opportunity to join our team, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.