Customer Support Specialist

Job Description:

We are looking for a passionate Customer Support Specialist to join our team at Starbreeze Studios in Sollentuna, Stockholms Län, SE. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients and assisting them with any inquiries or issues they may have.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide technical support to customers experiencing issues with our products or services - Collaborate with other teams within the company to resolve customer issues effectively - Monitor customer satisfaction and identify areas for improvement - Keep detailed records of customer interactions and transactions - Stay up-to-date on product knowledge and industry trends - Assist with other tasks and projects as needed

Requirements: - Strong communication skills and the ability to empathize with customers - Resourceful and able to work independently to solve problems - Analytical mindset and ability to adapt to different situations - Prior experience in customer service or a related field is a plus, but not required - Must be able to work in a fast-paced environment and multitask effectively - Proficiency in English and Swedish is required

Benefits: - Visa sponsorship for qualified candidates - Opportunities for travel to industry events and conferences - Paid overtime for any additional hours worked beyond the standard schedule

Working Environment: At Starbreeze Studios, we strive to pursue excellence in every endeavor and set a high standard for achievement. We value teamwork, innovation, and creativity, and we are committed to providing a supportive and collaborative work environment for all employees.

Deadline to Apply: Please submit your application by May 11, 2024.

Equal Opportunity Statement: Starbreeze Studios is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to diversity and inclusion in all aspects of our business.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.