Remote Customer Support Specialist

Job Description:

We are seeking a Remote Customer Support Specialist to join our team at Cint, a leading global provider of market research software and services. This is a part-time position based in Göteborg, Västra Götalands Län, SE. The ideal candidate will have at least 3 years of experience in customer support.

Responsibilities: - Provide excellent customer service through various channels including phone, email, and chat - Assist customers with inquiries, issues, and technical support related to our products and services - Troubleshoot and resolve customer issues in a timely and efficient manner - Collaborate with other team members to ensure customer satisfaction and retention - Maintain accurate and detailed records of customer interactions and transactions - Identify opportunities to upsell or cross-sell additional products or services to customers - Meet or exceed customer service and sales targets on a regular basis - Continuously update knowledge of products, services, and industry trends to better serve customers

Requirements: - Confident and dedicated individual with excellent communication skills - Proven track record of providing exceptional customer service in a remote or virtual environment - Strong persuasion and planning skills to effectively address customer needs and concerns - Ability to work independently and as part of a team in a fast-paced and dynamic environment - Proficiency in using customer support software and tools - Familiarity with market research software and services is a plus

Benefits: - Profit sharing opportunities - Visa sponsorship for qualified candidates - Gym membership reimbursement - Opportunity to work in a collaborative and entrepreneurial environment

Equal Opportunity Statement: Cint is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Deadline to apply: July 22, 2024

If you meet the qualifications and are interested in joining our team, please submit your application today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.