Customer Support Specialist - Work from home

Job Description: DICE is looking for a highly motivated and energetic Customer Support Specialist to join our team on a part-time basis, working remotely from home. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints with a high level of accuracy and efficiency - Identify and escalate priority issues to the appropriate teams - Maintain a positive and helpful attitude while assisting customers - Keep accurate records of customer interactions and transactions - Collaborate with other team members to ensure customer satisfaction - Stay up-to-date on product knowledge and company policies - Provide feedback to management on customer trends and issues

Requirements: - 3 years of customer support experience - Energetic and reliable personality traits - Strong leadership skills and ability to work independently - Excellent research skills to effectively solve customer issues - Ability to communicate clearly and effectively with customers - Proficient in MS Office and CRM software - High school diploma or equivalent

Benefits: - Free accommodation - Travel opportunities - Retirement plan

Working Environment: At DICE, we encourage a spirit of exploration and taking calculated risks for growth. Our team is dedicated to creating a collaborative and supportive work environment where employees can thrive and achieve their full potential.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement: DICE is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, marital status, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.