Customer Support Specialist - Work from home

Job Description: Re:newcell is seeking a dedicated and energetic Customer Support Specialist to join our team and work from home. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Responsibilities: - Respond to customer inquiries and provide support via email, phone, and chat - Ensure customer issues are resolved in a timely and professional manner - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to resolve customer issues and improve overall customer satisfaction - Identify and escalate any emerging customer service trends to management - Assist with projects to improve customer support processes and procedures

Requirements: - Excellent communication skills, both written and verbal - Strong problem-solving skills and the ability to think analytically - Ability to multitask and prioritize in a fast-paced environment - Familiarity with CRM systems and support software - High school diploma or equivalent - Must have access to a reliable internet connection and a quiet workspace at home

Benefits: - Employee discounts on Re:newcell products - Paid Time Off (PTO) for part-time employees - Disability insurance for eligible employees - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: Re:newcell is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: July 13, 2024

Join our team and make a difference in the sustainable fashion industry with Re:newcell as a Customer Support Specialist!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.