Customer Support Specialist - Work from home

Job Description:

Mindler is seeking a detail-oriented and empathetic Customer Support Specialist to join our team. This is a part-time, entry-level position that allows you to work remotely from the comfort of your home. As a Customer Support Specialist, you will be responsible for providing outstanding customer service to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat promptly and professionally. 2. Assist customers with product-related questions, technical issues, and account management. 3. Resolve customer complaints and issues in a calm and empathetic manner. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Document and track customer interactions and feedback for future reference. 6. Contribute to the continuous improvement of our customer support processes and procedures. 7. Meet or exceed customer satisfaction metrics and goals set by the company.

Requirements: 1. Strong communication skills and a high level of empathy. 2. Ability to work independently and as part of a team. 3. Resilient and dedicated with a positive attitude. 4. Excellent planning and organizational abilities. 5. Must have a quiet and distraction-free workspace at home. 6. Reliable internet connection and computer equipment. 7. Must be available to work a part-time schedule, including weekends and evenings.

Benefits: 1. Remote work flexibility - work from the comfort of your home. 2. Paid Time Off (PTO) for eligible employees. 3. Visa sponsorship for qualified candidates.

Working Environment: At Mindler, we prioritize understanding and empathy in all interactions with our customers. We believe in creating a supportive and inclusive work environment where every team member feels valued and respected.

Equal Opportunity Statement: Mindler is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

Deadline to apply: July 15, 2024

If you are a customer-focused individual who thrives in a remote work environment, we encourage you to apply for the Customer Support Specialist position at Mindler. Join our team and help us deliver exceptional customer service to our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.