Live Chat Assistant - Work from home

Job Description:

Tobii Technology is seeking a dedicated and resourceful Live Chat Assistant to join our team on a part-time basis. As a Live Chat Assistant, you will work from home to provide excellent customer service and support through live chat interactions.

Responsibilities: - Engage with customers through live chat to provide product information, answer inquiries, and assist with problem-solving. - Manage multiple chat conversations simultaneously while maintaining a high level of professionalism and efficiency. - Utilize strategic planning and problem-solving skills to address customer concerns and escalate issues as needed. - Collaborate with team members to ensure a seamless customer experience across all communication channels. - Stay up-to-date on product knowledge and company policies to provide accurate and timely information to customers. - Proactively identify opportunities to improve customer service processes and enhance overall customer satisfaction.

Requirements: - 1 year of experience in customer service or a related field. - Excellent written communication skills and the ability to convey information clearly and concisely. - Strong organizational skills and attention to detail. - Ability to work independently and manage time effectively. - Previous experience with live chat or similar customer service platforms is a plus. - Must be dedicated and resourceful in handling customer inquiries and resolving issues efficiently.

Benefits: - Visa sponsorship for eligible candidates. - Training and professional development opportunities to enhance skills and knowledge. - Joining Bonus for successful candidates who meet performance goals. - Encouraging a culture of ongoing learning and development for personal and professional growth.

Equal Opportunity Statement: Tobii Technology is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued for their contributions.

Deadline to apply: July 12, 2024

Join Tobii Technology as a Live Chat Assistant and help us deliver exceptional customer service from the comfort of your own home. Apply now to be a part of our dynamic team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.