Live Chat Associate

Job Description: As a Live Chat Associate at Shopify, you will be responsible for providing exceptional customer service to our clients through live chat support. Your main duties will include answering customer inquiries, resolving technical issues, and providing product information. You will be the first point of contact for customers seeking assistance, so excellent communication skills and a strong attention to detail are crucial for this role.

Responsibilities: - Respond to customer inquiries in a timely and professional manner via live chat - Resolve technical issues by troubleshooting and providing solutions - Educate customers on Shopify products and services - Collaborate with other team members to ensure a seamless customer experience - Document customer interactions and feedback for analysis and improvement

Requirements: - 4 years of experience in customer service or a related field - Resourceful and independent mindset - Strong decision-making skills - Excellent presentation skills - Ability to work well under pressure and multitask - Proficiency in using live chat software and other customer service tools

Benefits: - Company-provided equipment - Gym membership - Profit sharing opportunities

Working Environment: At Shopify, we value teamwork, innovation, and shared success. You will be joining a dynamic workplace where your contributions are recognized and valued. We promote a collaborative and inclusive culture where everyone has the opportunity to grow and succeed.

Equal Opportunity Statement: Shopify is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 13, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.