Live Chat Manager

Job Description:

QlikTech International is seeking a passionate and energetic Live Chat Manager to join our team in Stockholm, Sweden. As a Mid-to-Senior Level role, the ideal candidate should have at least 6 years of experience in a similar position. The Live Chat Manager will be responsible for managing the live chat platform, ensuring a seamless and positive customer experience.

Responsibilities: - Manage the live chat platform, including monitoring chat conversations, responding to customer inquiries, and resolving issues in a timely manner - Train and supervise a team of live chat agents to ensure excellent customer service - Analyze chat data and performance metrics to identify areas for improvement and implement strategies to optimize chat performance - Collaborate with cross-functional teams, including Customer Service, Marketing, and Sales, to align chat operations with overall business objectives - Develop and maintain chat scripts and guidelines to ensure consistent messaging and brand voice across all chat interactions - Stay up-to-date on industry trends and best practices in live chat customer service to provide innovative solutions and enhance the customer experience

Requirements: - Bachelor's degree in Business, Marketing, Communications, or a related field - Proven experience in managing live chat platforms and leading a team of chat agents - Strong decision-making skills and the ability to adapt to changing circumstances - Excellent communication and interpersonal skills - Proficiency in chat software and CRM systems - Ability to work independently and in a fast-paced environment

Benefits: - Medical coverage - Paid Time Off (PTO) - Paid sick leave

Working Environment: At QlikTech International, we believe in supporting our employees in their personal and professional development. We provide a collaborative and inclusive work environment where employees can grow and thrive.

Equal Opportunity Statement: QlikTech International is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or veteran status.

Deadline to apply: 2024-07-04

If you meet the requirements and are passionate about delivering exceptional customer service through live chat, we encourage you to apply for the Live Chat Manager position at QlikTech International in Stockholm, Sweden.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.