Live Chat Manager

Saab Group is seeking a part-time Live Chat Manager to join our team in Malmö, Skåne Län, SE. The ideal candidate for this position will have at least 6 years of experience in a similar role and be confident, reliable, and possess strong strategic planning and research skills.

Responsibilities: - Manage and oversee the live chat platform to provide excellent customer service and support - Develop and implement strategies to improve the efficiency and effectiveness of the live chat system - Train and supervise a team of live chat agents to ensure quality service delivery - Analyze data and metrics to evaluate performance and make recommendations for improvement - Collaborate with other departments to ensure a seamless customer experience across all channels - Stay informed on industry trends and best practices in live chat management

Requirements: - Minimum of 6 years of experience in live chat management or a related field - Confident and reliable with excellent communication and interpersonal skills - Strong strategic planning and research abilities - Ability to work independently and as part of a team - Proficient in Microsoft Office and live chat software - Bachelor's degree in a related field preferred

Benefits: - Travel opportunities - Visa sponsorship - Travel & spending expenses covered

Working Environment: At Saab Group, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our team is dedicated to innovation and collaboration, creating a dynamic and fulfilling work environment.

Deadline to apply: 2024-06-29

Equal Opportunity Statement: Saab Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.