Live Chat Manager

The Live Chat Manager at Natural Cycles will be responsible for overseeing the live chat customer service operations of the company. This role requires a highly motivated and dedicated individual with strong communication skills and a passion for providing excellent customer service. The Live Chat Manager will be responsible for managing a team of live chat agents, monitoring chat performance, and implementing strategies to improve customer satisfaction and increase efficiency.

Responsibilities: - Manage and lead a team of live chat agents - Monitor live chat performance and provide feedback to agents - Develop and implement strategies to improve customer satisfaction and efficiency - Handle escalated customer inquiries and complaints - Collaborate with other departments to resolve customer issues - Analyze data and generate reports on live chat performance - Stay current on industry trends and best practices in live chat customer service

Requirements: - Bachelor's degree in a related field - 5+ years of experience in customer service or a related field - Strong communication and organizational skills - Ability to make quick and effective decisions - Creativity in problem-solving and developing strategies - Proficiency in Microsoft Office and chat software - Ability to work well under pressure and multitask effectively

Personality traits: - Driven - Dedicated

Soft skills: - Decision-making - Creativity

Benefits: - Paid overtime - Parental leave - Vision insurance

Working environment: Be part of a team that leads the industry through cutting-edge ideas and solutions.

Equal opportunity statement: Natural Cycles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.