Live Chat Manager

Job Description:

Acast is seeking a dynamic and experienced Live Chat Manager to join our team in Göteborg, Västra Götalands Län, SE. As a Mid-to-Senior Level professional with at least 7 years of experience in customer service, you will be responsible for managing our live chat platform to provide exceptional support to our global customer base.

Responsibilities: - Manage and oversee the live chat platform to ensure timely and efficient responses to customer inquiries - Train and supervise a team of live chat agents to deliver high-quality customer service - Develop and implement best practices for live chat communication to enhance customer satisfaction - Monitor and analyze chat interactions to identify trends and opportunities for improvement - Collaborate with cross-functional teams to address customer issues and escalate complex cases as needed - Stay up-to-date on industry trends and best practices in live chat support

Requirements: - 7+ years of experience in customer service, with a focus on live chat management - Strong project management skills with the ability to plan and prioritize tasks effectively - Proven experience in leading and developing a team of customer service agents - Excellent communication and interpersonal skills - Ability to work independently and take initiative in a fast-paced environment - Driven and results-oriented mindset - Experience with live chat software and CRM platforms - Fluency in English (additional language skills are a plus)

Personality Traits: - Driven - Independent

Soft Skills: - Project management - Planning

Benefits: - Free accommodation - Remote work flexibility - Employee discounts

Working Environment: Join a company that transcends borders, promoting collaboration on a global scale. At Acast, you will have the opportunity to work with a diverse and talented team in a supportive and inclusive environment.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Acast is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.