Remote Live Chat Manager

Job Description:

Storytel is seeking a talented Remote Live Chat Manager to join our team in Göteborg, Västra Götalands Län, SE. As a part-time employee at the Mid-to-Senior Level with 8 years of experience, you will be responsible for overseeing all aspects of our live chat customer service operations.

Responsibilities: - Manage a team of remote live chat agents to ensure high-quality customer service and timely responses to inquiries - Develop and implement strategies to improve customer satisfaction and retention through the live chat channel - Monitor and analyze metrics to identify trends and areas for improvement - Collaborate with cross-functional teams to address customer issues and improve the overall customer experience - Create and maintain training materials for live chat agents - Stay up-to-date on industry best practices and trends in live chat customer service

Requirements: - Proven experience in a customer service role, with at least 2 years in a managerial or supervisory position - Excellent communication skills and the ability to effectively lead a team of remote employees - Strong problem-solving skills and a customer-centric mindset - Passionate and energetic personality traits - Strategic planning and creativity soft skills - Familiarity with live chat platforms and customer service tools

Benefits: - Training & professional development opportunities - Parental leave - Vision insurance

Working Environment: At Storytel, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. Our team values collaboration, creativity, and innovation.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Storytel is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.