Live Chat Manager - Work from home

Exeger, a leading technology company in the Malmö area, is seeking a part-time Live Chat Manager to work remotely from home. This role is ideal for a candidate with at least 8 years of experience in customer service and chat support, who is adaptable, hardworking, and possesses strong cooperation and teamwork skills.

As the Live Chat Manager, you will be responsible for managing a team of chat agents to provide excellent customer service through live chat support. Your duties will include overseeing the chat operations, monitoring chat performance metrics, training and onboarding new agents, and ensuring high levels of customer satisfaction. You will also be responsible for resolving escalated customer issues and maintaining a positive and professional chat environment.

To be successful in this role, you must have a proven track record in chat support management, excellent communication skills, and the ability to work well under pressure. You must also have experience with chat support tools and systems, and a strong understanding of customer service best practices. Additionally, the ideal candidate will be able to thrive in a fast-paced and dynamic work environment, and be able to adapt quickly to change.

In return for your hard work and dedication, Exeger offers a competitive salary, visa sponsorship for eligible candidates, a relocation allowance, and a gym membership. Additionally, you will have the opportunity to work in a supportive and collaborative working environment, where you can grow and develop your skills.

If you meet the requirements for this position and are interested in joining our team, please apply by the deadline of June 7, 2024. Exeger is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.