Live Chat Manager - Work from home

Job Description:

Scania, a leading manufacturer of commercial vehicles and engines, is seeking a talented Live Chat Manager to join our team. This is a part-time position with the flexibility to work from home. As a Mid-to-Senior Level Live Chat Manager, you will be responsible for managing all live chat interactions with customers on our website.

Responsibilities: - Manage the live chat function on our website, responding to customer inquiries in a timely and professional manner. - Develop and implement chat strategies to increase customer engagement and satisfaction. - Monitor chat performance metrics and make data-driven decisions to improve the overall customer experience. - Train and mentor chat agents to ensure they are providing high-quality support to customers. - Collaborate with other departments, such as marketing and sales, to optimize the chat experience for customers. - Stay up-to-date on industry best practices and trends in live chat customer service.

Requirements: - 8 years of experience in customer service, with a strong background in live chat support. - Highly motivated and independent individual who can work effectively in a remote setting. - Excellent communication skills, both written and verbal. - Strong planning and organizational skills to manage multiple chat conversations simultaneously. - Visa sponsorship required for non-local applicants.

Benefits: - Paid overtime for any additional hours worked beyond the part-time schedule. - Company-provided equipment for remote work. - Visa sponsorship for qualified candidates.

Working Environment: At Scania, we value a flexible work environment that can adapt to change with speed and efficiency. Our team is committed to delivering top-notch customer service while embracing a culture of collaboration and innovation.

Equal Opportunity Statement: Scania is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

Deadline to Apply: July 3, 2024

Don't miss out on this exciting opportunity to join a dynamic team and make a difference in the customer service industry. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.