Remote Live Chat Officer

Job Description:

Skanska is seeking a part-time Remote Live Chat Officer to join our team in Göteborg, Västra Götalands Län, SE. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role.

Responsibilities: - Engage with customers through live chat to provide excellent customer service and support - Respond to customer inquiries and resolve issues in a timely and professional manner - Utilize resources to find creative solutions to customer problems - Make informed decisions to ensure customer satisfaction - Lead conversations with customers to guide them through the purchasing process - Collaborate with team members to improve processes and meet team goals

Requirements: - Resourceful and reliable individual with excellent decision-making skills - Strong leadership abilities to guide customers through interactions - Previous experience in a customer service or similar role for at least 3 years - Excellent written and verbal communication skills - Ability to multitask and prioritize tasks effectively - Proficient in using live chat software and CRM systems - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Dental insurance - Medical coverage - Vision insurance

Working Environment: At Skanska, we value fresh ideas and inventive solutions. Join our team and embrace creativity in a culture that encourages innovation and collaboration.

Equal Opportunity Statement: Skanska is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.