Live Chat Officer

Job Description: Oatly is seeking a dedicated and motivated Live Chat Officer to join our team in Uppsala, SE. As a Live Chat Officer, you will be responsible for providing excellent customer service and support through live chat to our customers. This part-time position requires an Associate Level of seniority and a minimum of 2 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide assistance through live chat - Resolve customer issues and complaints in a timely and professional manner - Provide product information and recommendations to customers - Collaborate with other team members to ensure customer satisfaction - Maintain a positive and professional attitude at all times - Keep accurate records of customer interactions and transactions

Requirements: - Excellent communication skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in typing and multitasking - Experience working in a customer service role - Knowledge of Oatly products and brand values is a plus

Personality Traits: - Dedication to providing exceptional customer service - Motivated to exceed customer expectations

Soft Skills: - Presentation skills to effectively communicate with customers - Persuasion skills to influence customer decisions

Benefits: - Company-provided equipment for remote work - Relocation allowance for eligible candidates - Visa sponsorship for international applicants

Working Environment: At Oatly, we support our employees in their personal and professional development. We offer a collaborative work environment where team members are encouraged to learn and grow.

Deadline to Apply: Interested candidates should apply by July 22, 2024.

Equal Opportunity Statement: Oatly is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.