Remote Live Chat Representative

Job Description:

NEVS is seeking a Remote Live Chat Representative to join our team in Malmö, Skåne Län, SE. This part-time position is suitable for individuals with an Entry Level seniority and no prior experience is required. As a Remote Live Chat Representative, you will be responsible for providing excellent customer service and support through live chat, helping customers with their inquiries, and solving any issues they may have.

Responsibilities: - Engaging with customers through live chat to provide assistance and support - Responding promptly to customer inquiries and resolving any issues effectively - Demonstrating a deep understanding of our products and services to provide accurate information to customers - Escalating complex issues to the appropriate department for resolution - Maintaining a high level of professionalism and empathy while interacting with customers - Meeting and exceeding customer satisfaction goals - Continuously striving to improve customer service processes and procedures

Requirements: - Energetic and motivated individual with a positive attitude - Strong problem-solving and critical thinking skills - Excellent written and verbal communication skills - Ability to multitask and work in a fast-paced environment - Basic computer skills and familiarity with online chat platforms - Ability to work independently and as part of a team

Benefits: - Free accommodation - Joining Bonus - Retirement plan

Working Environment: At NEVS, we empower our employees to take ownership and make impactful decisions. We believe in fostering a collaborative and supportive work environment where everyone has the opportunity to grow and succeed.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: NEVS is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.