Live Chat Representative

As a Live Chat Representative at LightAir, located in Uppsala, Sweden, you will be responsible for providing exceptional customer service and support through live chat interactions. This part-time Associate Level position requires a minimum of 4 years of experience in customer service or a related field.

Responsibilities: - Engage with customers through live chat to provide prompt and accurate responses to inquiries and issues - Assist customers with product information, ordering, and troubleshooting - Collaborate with other departments to resolve customer complaints or escalate issues when necessary - Maintain a high level of energy and confidence in all interactions - Demonstrate excellent presentation skills and time management to efficiently handle multiple chat conversations simultaneously - Ensure customer satisfaction by going above and beyond to meet their needs - Meet and exceed performance metrics for response time, resolution rate, and customer satisfaction

Requirements: - Minimum of 4 years of experience in customer service or related field - Energetic and confident personality traits - Strong presentation and time management skills - Ability to work effectively in a fast-paced and high-pressure environment - Excellent communication and problem-solving skills - Proficiency in typing and using live chat software - Fluent in both Swedish and English

Benefits: - Gym membership - Paid overtime - Paid Time Off (PTO)

Working Environment: At LightAir, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to delivering superior customer service and creating a positive experience for all our clients.

Equal Opportunity Statement: LightAir is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

Deadline to apply: July 13, 2024

Join our team today and be a part of our mission to provide exceptional customer service through live chat interactions at LightAir!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.