Live Chat Specialist - Work from home

Acast, a leading podcast platform based in Stockholm, Sweden, is seeking a dedicated and resilient Live Chat Specialist to join our dynamic team. This is a part-time position that allows you to work from the comfort of your own home.

As a Live Chat Specialist at Acast, your responsibilities will include but are not limited to: - Responding to customer inquiries and providing assistance through live chat - Resolving customer issues and complaints in a timely and professional manner - Proactively engaging with customers to ensure their satisfaction and loyalty - Collaborating with other team members to ensure a seamless customer experience - Providing innovative solutions to improve the overall customer support process

To be successful in this role, you must possess the following requirements: - At least 4 years of experience in a customer service or support role - Excellent people management skills and the ability to communicate effectively - Strong problem-solving abilities and a proactive attitude towards customer needs - Resilience to manage challenging situations and maintain a positive attitude - Dedication to providing exceptional customer service and exceeding customer expectations

In addition to the requirements listed above, the ideal candidate will also possess the following personality traits and soft skills: - Resilient: Ability to bounce back from setbacks and adapt to changing circumstances - Dedicated: Commitment to delivering high-quality service and going above and beyond for customers - People management: Ability to understand and respond effectively to different customer needs - Innovation: Willingness to think outside the box and come up with creative solutions

At Acast, we offer a range of benefits to our employees, including remote work flexibility, gym membership, and company transportation. Our working environment is designed to provide opportunities for unlimited personal and professional growth, ensuring that you can reach your full potential.

Don't miss this opportunity to join a leading company in the podcast industry. Apply now before the deadline on June 12, 2024.

Equal opportunity statement: Acast is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.