Online Account Support Manager

Job Description:

LightAir is currently seeking an experienced Online Account Support Manager to join our team in Göteborg, Västra Götalands Län, SE. This is a part-time position at an Associate Level, requiring a minimum of 5 years of experience in a similar role.

Responsibilities: - Manage and support online customer accounts, ensuring a positive and seamless experience for all clients - Provide timely and accurate information to customers regarding account issues, inquiries, and general support - Monitor account activity and identify opportunities for growth and improvement - Collaborate with internal teams to address customer needs and improve account performance - Develop and maintain strong relationships with key accounts to drive loyalty and satisfaction - Implement strategies to increase account retention and minimize churn - Analyze account data and performance metrics to develop insights and recommendations for improvement - Stay current on industry trends and best practices in online account management

Requirements: - Bachelor's degree in a related field or equivalent work experience - Resourceful and passionate individual with a strong customer service orientation - Excellent communication and interpersonal skills - Ability to adapt to changing priorities and work effectively in a fast-paced environment - Strong planning and organization skills - Proficiency in Microsoft Office Suite and CRM software - Experience working in e-commerce or online account management preferred

Benefits: - Remote work flexibility - Life insurance - Training and professional development opportunities

Working Environment: At LightAir, we are committed to supporting our employees in their personal and professional development. Our team values collaboration, innovation, and a positive work culture.

Deadline to apply: 2024-07-04

Equal Opportunity Statement: LightAir is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.