Online Account Support Representative

As an Online Account Support Representative at H&M in Malmö, Skåne Län, SE, your primary responsibility will be to provide exceptional customer service and support to H&M's online account holders. This part-time entry-level position requires no prior experience, making it perfect for motivated and resourceful individuals looking to kickstart their career in the fashion retail industry.

Responsibilities: 1. Respond to customer inquiries and concerns via email or chat in a timely and professional manner. 2. Assist customers with account-related issues, such as password resets, order status inquiries, and payment processing. 3. Provide product information, size guidance, and style recommendations to customers shopping online. 4. Troubleshoot technical issues on the website and app, escalating more complex problems to the appropriate team. 5. Collaborate with other departments, such as logistics and e-commerce, to ensure a seamless shopping experience for customers. 6. Keep detailed records of customer interactions and resolutions to maintain a high level of service.

Requirements: 1. A positive and customer-focused attitude with a willingness to go above and beyond to assist customers. 2. Excellent written and verbal communication skills. 3. Strong problem-solving skills and the ability to think creatively to resolve customer issues. 4. A team player who can collaborate effectively with colleagues in a fast-paced environment. 5. Basic computer proficiency and familiarity with online shopping platforms.

Personality traits: motivated, resourceful Soft skills: creativity, cooperation

Benefits: - Life insurance - Paid sick leave - Medical coverage

Working environment: At H&M, we believe in fostering a positive and vibrant work environment. Our team members are encouraged to inject a sense of joy and enthusiasm into their work, creating a welcoming atmosphere for both customers and colleagues.

Deadline to apply: 2024-05-11

Equal opportunity statement: H&M is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or any other protected characteristic. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.