Online Call Center Manager

Job Description:

We are looking for a resourceful and dedicated Online Call Center Manager to join our team at Electrolux in Uppsala, SE. The ideal candidate will have at least 8 years of experience in call center management, with a strong background in online customer service.

Responsibilities: - Manage and supervise a team of online customer service representatives - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze call center metrics to identify areas for improvement - Train and mentor team members to ensure high-quality service delivery - Handle escalated customer inquiries and complaints - Collaborate with other departments to streamline processes and improve efficiency - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - Bachelor's degree in Business Administration or related field - 8+ years of experience in call center management - Strong leadership and communication skills - Persuasion and planning skills - Ability to thrive in a fast-paced environment - Proficiency in CRM systems and online communication tools - Excellent problem-solving and decision-making abilities

Benefits: - Dental insurance - Life insurance - Profit sharing

Working Environment: At Electrolux, we encourage a spirit of exploration and taking calculated risks for growth. Our team is dedicated to continuous improvement and is always looking for new ways to innovate and surpass customer expectations.

Deadline to Apply: 2024-06-07

Equal Opportunity Statement: Electrolux is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.