Online Chat Support Associate

Essity is seeking a dedicated and adaptable Online Chat Support Associate to join our team in Sollentuna, Stockholms Län, SE. As an Entry Level position, no prior experience is required, making this a great opportunity for individuals looking to launch their career in customer service.

Responsibilities: 1. Provide online chat support to customers, addressing their inquiries and resolving any issues in a timely and efficient manner. 2. Maintain a professional and courteous demeanor at all times when interacting with customers online. 3. Collaborate with other team members to escalate unresolved issues and ensure a high level of customer satisfaction. 4. Utilize problem-solving skills to troubleshoot technical issues and provide accurate information to customers. 5. Engage in strategic planning to identify opportunities for improvement in the online chat support process.

Requirements: 1. Demonstrated dedication to delivering outstanding customer service. 2. Ability to adapt quickly to changing priorities and effectively manage multiple tasks. 3. Strong problem-solving skills and a strategic mindset. 4. Excellent written communication skills in both English and Swedish. 5. Proficient in using online chat support tools and platforms.

Personality traits: Dedicated, adaptable Soft skills: Problem-solving, strategic planning

Benefits: 1. Visa sponsorship for eligible candidates. 2. Free food provided during working hours. 3. Disability insurance coverage for peace of mind.

Working environment: Join Essity and be part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work in a dynamic and collaborative environment that values innovation and continuous improvement.

Equal opportunity statement: Essity is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability status. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: 2024-05-11

If you meet the requirements and are ready to kickstart your career in customer service, apply now to join Essity as an Online Chat Support Associate!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.