Online Chat Support Manager

Job Description:

Saab Group is seeking a talented and driven Online Chat Support Manager to join our team in Uppsala, SE. As the Online Chat Support Manager, you will be responsible for managing our online chat support team, ensuring that our customers receive timely and accurate assistance with their inquiries.

Responsibilities: - Manage a team of online chat support agents, providing guidance, training, and performance feedback - Monitor chat support interactions to ensure quality and adherence to company standards - Develop and implement chat support strategies to improve customer satisfaction and efficiency - Collaborate with other departments to address customer issues and improve overall customer experience - Analyze chat support data to identify trends and opportunities for improvement - Stay up-to-date on industry trends and best practices in online chat support

Requirements: - 5 years of experience in a customer service or online support role - Proven experience in people management and leadership - Strong communication skills and ability to work well under pressure - Resourceful problem solver with a customer-oriented mindset - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other relevant software applications

Personality Traits: driven, resourceful Soft Skills: people management, leadership

Benefits: - Visa sponsorship for qualified candidates - Disability insurance - Travel and spending expenses covered for work-related travel

Working Environment: At Saab Group, we embrace a culture that challenges norms and encourages bold thinking. We value diversity and innovation, and we encourage our employees to continuously learn and grow.

Deadline to Apply: 2024-05-18

Equal Opportunity Statement: Saab Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.