Online Chat Support Officer

Job Description:

NEVS is seeking a part-time Online Chat Support Officer to join our team in Uppsala, SE. As an Associate Level position, we require a candidate with at least 4 years of experience in a similar role. The ideal candidate should be dedicated, hardworking, possess excellent attention to detail, and strong planning skills.

Responsibilities: - Provide online chat support to customers, assisting with inquiries, troubleshooting technical issues, and providing product information. - Respond to customer queries in a timely and professional manner. - Maintain accurate records of customer interactions and transactions. - Collaborate with other team members to resolve customer issues efficiently. - Stay up-to-date on product knowledge and company policies to provide accurate information to customers. - Identify and escalate priority issues that require immediate attention.

Requirements: - 4 years of experience in online chat support or a related customer service role. - Excellent written communication skills in English. - Strong problem-solving abilities and a customer-focused approach. - Ability to multitask and work in a fast-paced environment. - Proficiency in using chat support software and CRM systems. - Availability to work part-time hours.

Benefits: - Free accommodation in Uppsala. - Free food provided during working hours. - Dental insurance coverage.

Working Environment: At NEVS, we offer a flexible working environment that prioritizes speed and efficiency in adapting to change. We value teamwork, innovation, and a commitment to providing excellent customer service.

Deadline to Apply: 2024-06-07

Equal Opportunity Statement: NEVS is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.