Online Client Service Associate

Job Description:

Daniel Wellington is seeking a part-time Online Client Service Associate to join our dynamic team in Malmö, Skåne Län, SE. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service and a passion for delivering exceptional client experiences.

Responsibilities: 1. Respond promptly to customer inquiries via email, chat, and phone, providing accurate information and assistance. 2. Manage customer orders, tracking shipments, and processing returns and exchanges. 3. Act as a brand ambassador, representing Daniel Wellington with professionalism and enthusiasm. 4. Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction. 5. Assist with online sales and promotions, including order processing and product recommendations. 6. Maintain up-to-date knowledge of products, policies, and procedures to provide accurate information to customers. 7. Provide feedback to the team on customer trends and preferences to improve the overall customer experience.

Requirements: 1. Energetic and dedicated personality with a passion for customer service. 2. Strong people management skills and the ability to adapt to different customer needs. 3. Excellent communication skills, both written and verbal, with a professional and friendly demeanor. 4. Proven track record of delivering exceptional customer service in a fast-paced environment. 5. Ability to work independently and collaboratively as part of a team. 6. Proficiency in Microsoft Office Suite and experience with CRM software is preferred. 7. Flexibility to work evenings, weekends, and holidays as needed.

Benefits: 1. Parental leave for both primary and secondary caregivers. 2. Remote work flexibility for a healthy work-life balance. 3. Joining bonus for new hires. 4. Opportunity for growth and advancement within the company.

Working Environment: At Daniel Wellington, we foster transparency and open dialogue for effective communication at all levels. We value diversity and inclusion and strive to create a supportive and collaborative work environment for all employees.

Equal Opportunity Statement: Daniel Wellington is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.