Online Client Service Manager

Job description:

We are looking for a dynamic and experienced Online Client Service Manager to join our team at LightAir, a leading company in the air purifier industry. As the Online Client Service Manager, you will be responsible for managing and enhancing our online client services to ensure a seamless and exceptional customer experience. This position is part-time, with a mid-to-senior level of seniority and requires a minimum of 6 years of relevant experience.

Responsibilities: - Develop and implement online client service strategies to drive customer satisfaction and loyalty - Manage and optimize online platforms and channels, including website, social media, and online chat - Coordinate with internal teams to ensure timely responses to customer inquiries and resolve any issues promptly - Analyze data and feedback to identify trends and opportunities for improvement in our online client service processes - Conduct regular training sessions for team members to enhance their online client service skills - Collaborate with the marketing team to create engaging online content and promotions to attract and retain customers - Stay up-to-date on industry trends and best practices in online client service to maintain a competitive edge

Requirements: - Bachelor's degree in business, marketing, or a related field - Proven experience in online client service management, with a minimum of 6 years of experience - Strong analytical skills and the ability to interpret data to drive insights and decisions - Excellent people management skills and the ability to motivate and coach team members - Resilient and driven personality traits with a passion for delivering exceptional customer service - Proficiency in online platforms and tools, such as CMS, CRM, and social media management - Strong communication and interpersonal skills - Experience in profit sharing programs and managing company equipment is a plus

Benefits: - Profit sharing - Company equipment - Free accommodation - Opportunities for unlimited personal and professional growth

Equal opportunity statement: LightAir is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from individuals of all backgrounds and encourage everyone to apply.

If you meet the requirements and are excited about the opportunity to lead our online client service team, we encourage you to apply by the deadline of 2024-05-01. Join us at LightAir and be a part of a team that is dedicated to delivering excellence in customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.