Online Client Service Manager

Job Description:

We are seeking a passionate and independent Online Client Service Manager to join our team at DICE in Göteborg, Sweden. As a Mid-to-Senior Level professional with at least 6 years of experience in client service management, you will be responsible for managing and nurturing relationships with our online clients.

Responsibilities: - Develop and maintain relationships with online clients to ensure satisfaction and retention - Communicate with clients through various online channels to address inquiries and concerns - Collaborate with internal teams to ensure client needs are met in a timely manner - Analyze client feedback and data to identify trends and improve service offerings - Develop and implement strategies to increase online client engagement and loyalty - Conduct research on industry best practices and trends to provide valuable insights to clients - Monitor and report on key performance indicators related to online client service

Requirements: - 6+ years of experience in client service management, preferably in an online setting - Strong interpersonal and communication skills - Ability to work independently and prioritize tasks effectively - Adaptability to changing client needs and business requirements - Proficiency in research and analysis - Bachelor's degree in a related field (preferred)

Benefits: - Training & professional development opportunities - Medical coverage - Travel opportunities

Working Environment: At DICE, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team members are encouraged to think outside the box and push the boundaries of what is possible.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: DICE is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.