Online Client Service Manager

Job Description:

Hövding is seeking an experienced Online Client Service Manager to join our team in Malmö, Skåne Län, SE. As a Mid-to-Senior Level professional with at least 7 years of experience in client service management, you will be responsible for overseeing all aspects of online client interaction and satisfaction.

Responsibilities: - Serve as the main point of contact for online clients, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction - Develop and implement strategies to improve the online client experience and increase retention - Analyze data and feedback to identify trends and opportunities for improvement - Collaborate with cross-functional teams to ensure seamless online service delivery - Monitor online client metrics and KPIs to track performance and identify areas for growth - Proactively engage with online clients to gather feedback and insights for product development and marketing initiatives - Stay up-to-date on industry trends and best practices to continuously improve online client service processes

Requirements: - 7+ years of experience in client service management, preferably in an online environment - Strong communication and interpersonal skills - Passionate and motivated about delivering exceptional online client service - Adaptability to changing business needs and priorities - Emotional intelligence to handle challenging situations with empathy and understanding

Benefits: - Remote work flexibility - Joining Bonus - Parental leave

Working Environment: At Hövding, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and are committed to providing equal opportunities for all employees.

Deadline to apply: 2024-07-05

Equal Opportunity Statement: Hövding is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are dedicated to creating a diverse and inclusive work environment where all employees feel valued, respected, and empowered. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.