Online Client Support Manager

The Online Client Support Manager at Happy Socks will be responsible for managing a team of online client support representatives to ensure exceptional customer service and satisfaction. This role will involve overseeing the day-to-day operations of the online client support department, handling escalated client issues, and implementing strategies to improve overall customer experience.

Responsibilities: - Manage a team of online client support representatives, including hiring, training, and performance evaluations - Develop and implement procedures for handling client inquiries, complaints, and escalations - Monitor customer satisfaction levels and implement strategies to improve overall customer experience - Collaborate with other departments to ensure a seamless customer experience across all channels - Analyze data and metrics to identify trends and opportunities for improvement - Stay up-to-date on industry trends and best practices in online client support

Requirements: - 8+ years of experience in a customer service or client support role - Strong leadership skills with the ability to motivate and mentor a team - Excellent communication and interpersonal skills - Proficiency in online client support platforms and tools - Ability to manage multiple priorities and meet deadlines in a fast-paced environment - Motivated and confident with a proactive approach to problem-solving - Experience in people management and a strong focus on creating a positive team culture - Bachelor's degree in a related field is preferred

Personality traits: motivated, confident Soft skills: people management, communication

Benefits: - Company equipment provided - Company transportation available - Retirement plan options

Working environment: At Happy Socks, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative environment where everyone can thrive and contribute to our success.

Deadline to apply: June 10, 2024

Equal Opportunity Statement: Happy Socks is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone is valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.