Online Client Support Manager

NEVS, a leading automotive company in Göteborg, Sweden, is seeking a part-time Online Client Support Manager to join our team. As a Mid-to-Senior Level professional with at least 8 years of experience in a similar role, you will be responsible for managing online client support activities to ensure customer satisfaction and loyalty.

Responsibilities: - Develop and implement online client support strategies to improve customer experience. - Manage a team of online client support representatives and provide training and guidance. - Monitor and analyze customer feedback and implement continuous improvements. - Oversee the resolution of client inquiries and complaints in a timely manner. - Collaborate with other departments to enhance the online client support process. - Develop and maintain relationships with key clients to ensure their needs are met.

Requirements: - Bachelor's degree in Business Administration or related field. - Proven track record of success in online client support management. - Excellent communication and interpersonal skills. - Strong critical thinking and problem-solving abilities. - Experience in managing a team and leading projects. - Reliable and hardworking attitude. - Ability to work in a fast-paced environment and meet deadlines. - Experience working with CRM software is a plus.

Benefits: - Medical coverage for you and your family. - Remote work flexibility. - Life insurance to provide financial security for your loved ones.

Working environment: At NEVS, we are committed to exceeding customer expectations and delivering delight. Our team is dedicated to providing exceptional online client support and building long-lasting relationships with our clients.

Deadline to apply: June 10, 2024

Equal opportunity statement: NEVS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.