Online Client Support Manager

Job Description:

QlikTech International is seeking a dedicated and passionate Online Client Support Manager to join our team in Sollentuna, Stockholms Län, SE. As a mid-to-senior level position, we are looking for someone with a minimum of 8 years of experience in client support or a related field.

Responsibilities: - Manage online client support services and ensure timely and effective resolution of client inquiries and issues - Develop and implement strategies to improve client experience and satisfaction - Collaborate with various departments to address client needs and provide solutions - Analyze client feedback and implement changes to enhance client support processes - Monitor and report on performance metrics to track the effectiveness of client support initiatives - Train and mentor junior team members to ensure high-quality service delivery - Stay up-to-date on industry trends and best practices in client support

Requirements: - Passionate and dedicated individual with excellent communication and planning skills - Proven experience in client support or a related field, with a minimum of 8 years of experience - Strong problem-solving abilities and a customer-centric approach - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in CRM software and other relevant tools - Bachelor's degree in Business Administration or a related field (preferred)

Benefits: - Free accommodation for part-time employees - Paid overtime opportunities - Company-provided equipment for remote work

Working Environment: At QlikTech International, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. We believe in creating a positive and inclusive work environment where our employees can thrive and grow professionally.

Equal Opportunity Statement: QlikTech International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 22, 2024

Join us in making a difference in the lives of our clients and help us achieve our mission of providing top-notch online client support services. Apply now to be a part of our team at QlikTech International!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.