Online Client Support Representative

Job Description:

We are seeking a highly motivated Online Client Support Representative to join our team at ABB Sweden in Stockholm. As a part-time entry-level position, the Online Client Support Representative will be responsible for providing exceptional customer service to our clients through various online platforms.

Responsibilities: - Respond to client inquiries and resolve issues in a prompt and professional manner - Provide technical support to clients using our online services - Collaborate with other team members to ensure a positive customer experience - Keep detailed records of client interactions and feedback - Assist in the development and improvement of online customer support processes - Stay up-to-date on product offerings and company policies to better assist clients - Handle any escalated client issues with care and empathy

Requirements: - Strong work ethic and a willingness to learn - Excellent communication skills and a customer-oriented mindset - Ability to manage multiple tasks and prioritize effectively - Proficiency in using various online platforms and tools - Demonstrated emotional intelligence and ability to connect with clients - Willingness to work in a fast-paced environment and adapt to changes quickly - Previous experience in customer service is a plus, but not required

Personality traits: - Hardworking: dedicated to providing excellent support to clients - Motivated: driven to exceed expectations and achieve goals

Soft skills: - People management: ability to understand and effectively communicate with diverse individuals - Emotional intelligence: capable of empathizing with client needs and concerns

Benefits: - Employee discounts on ABB products and services - Travel opportunities for training and development - Free food provided during working hours

Working environment: Join a company that transcends borders and promotes collaboration on a global scale. At ABB Sweden, you will have the opportunity to work with a diverse team and make a meaningful impact in the online client support field.

Deadline to apply: May 29, 2024

Equal opportunity statement: ABB Sweden is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.