Online Contact Center Manager

Job Description:

Peltarion, a leading AI software company based in Malmö, Skåne Län, SE, is seeking a part-time Online Contact Center Manager to join our team. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role.

Responsibilities: - Oversee the daily operations of the online contact center, ensuring efficient and effective communication with customers - Manage a team of contact center representatives, providing guidance and support as needed - Monitor and analyze performance metrics, identifying areas for improvement and implementing solutions - Develop and implement training programs for contact center staff to enhance their knowledge and skills - Collaborate with other departments to streamline processes and improve the overall customer experience - Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction - Stay up-to-date on industry trends and best practices to continuously improve contact center operations

Requirements: - Independent and hardworking personality traits - Proven experience in a contact center management role - Strong emotional intelligence and ability to work well in a team environment - Excellent communication and interpersonal skills - Proficiency in customer service software and CRM systems - Bachelor's degree in Business Administration or related field preferred

Benefits: - Paid Time Off (PTO) - Visa sponsorship for eligible candidates - Relocation allowance for candidates relocating to Malmö

Working Environment: At Peltarion, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our diverse team is dedicated to pushing the boundaries of AI technology and creating solutions that make a real impact in the world.

Deadline to Apply: 2024-04-17

Equal Opportunity Statement: Peltarion is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.