Online Contact Center Manager

Job Description:

Zound Industries is looking for a part-time Online Contact Center Manager to join our team in Uppsala, Sweden. As a Mid-to-Senior Level professional with at least 6 years of experience in contact center management, you will be responsible for overseeing our online customer service operations and ensuring the highest level of customer satisfaction.

Responsibilities: - Manage all aspects of the online contact center, including overseeing a team of customer service representatives and ensuring that they provide excellent service to our customers - Develop and implement strategies to improve customer service efficiency and effectiveness - Analyze data and metrics to identify opportunities for process improvement - Monitor customer interactions and provide feedback and coaching to team members - Collaborate with other departments to ensure a seamless customer experience across all channels - Stay up to date on industry best practices and trends in customer service - Handle escalated customer inquiries and complaints in a professional and timely manner

Requirements: - 6+ years of experience in contact center management, preferably in an online environment - Excellent communication and interpersonal skills - Strong leadership and decision-making abilities - Reliable and driven personality traits - Strategic planning and research soft skills - Experience with customer service software and CRM systems - Bachelor's degree in Business Administration or a related field (preferred)

Benefits: - Retirement plan - Visa sponsorship - Paid overtime

Working Environment: At Zound Industries, we prioritize quality in all aspects of our work, products, and services. We value teamwork, collaboration, and innovation, and we are committed to creating a positive and inclusive work environment where all employees can thrive and grow.

Equal Opportunity Statement: Zound Industries is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.