Online Contact Center Officer

Job Description:

As an Online Contact Center Officer at Aspiro, you will play a crucial role in ensuring a positive customer experience through online channels. You will be responsible for handling inquiries, resolving customer issues, and providing information about our products and services. This position requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

Responsibilities: 1. Manage online inquiries and respond to customer emails in a timely and professional manner. 2. Provide accurate information about products, services, and company policies to customers. 3. Resolve customer complaints or issues, and escalate as needed to ensure a resolution. 4. Maintain a high level of customer satisfaction by meeting or exceeding service level agreements. 5. Collaborate with internal teams to address customer concerns and improve overall customer experience. 6. Stay informed about company products, services, and promotions to effectively assist customers. 7. Document customer interactions and update database records with relevant information.

Requirements: 1. Bachelor's degree in a relevant field. 2. Minimum of 4 years of experience in a customer service role. 3. Strong communication skills, both written and verbal. 4. Excellent time management and organizational skills. 5. Ability to adapt to changing priorities and work well under pressure. 6. Confidence in handling customer inquiries and providing solutions. 7. Proficiency in using online communication tools and customer relationship management systems.

Personality traits: - Confidence: Ability to handle customer interactions with poise and professionalism. - Adaptability: Willingness to learn and adjust to new processes and technologies.

Soft skills: - Time management: Ability to prioritize tasks and meet deadlines effectively. - Adaptability: Flexibility to handle a variety of customer inquiries and situations.

Benefits: - Remote work flexibility: Option to work from home or a location of your choice. - Retirement plan: Access to a retirement savings plan for long-term financial security. - Disability insurance: Protection in case of unexpected illness or injury.

Working environment: At Aspiro, we value a culture of creativity and innovation. Our employees are encouraged to think and act like entrepreneurs, taking ownership of their work and driving positive outcomes for our customers and the company.

Deadline to apply: 2024-05-04

Equal opportunity statement: Aspiro is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.